Assistance

FREQUENTLY ASKED QUESTIONS WHO? WHAT? WHEN? WHERE?

Hometown Shell Rapid Lube is devoted to your servicing you. We try to give you as much information as we can. If we are unable to give you the information you desire then we will do what we can retrieve the information for you. Our drivers and their safety are our top priority and being of assistance is what we do. We hope we can assist you further if the following isn’t what you needed. Please contact us by CLICKING HERE if we haven’t been able to answer your question on this page.
(1) How long does a Lube Express oil change service take and what else does the service include? Our oil change service takes just 10 minutes guaranteed. Included in this service is an 12 point program of preventative maintenance. Please contact a location on pricing and specials.
(2) How can I receive information regarding opening a Fleet account? You can receive information about our extensive Fleet Services Program by contacting one of our locations or by filling out a Fleet Services Form.
(3) How can I find out more information about the specific fluids that Shell Rapid Lube offers? Shell Rapid Lube offers a wide range of products for every kind of condition and vehicle. You can access more information about these products by visiting the Shell website.
(4) Where should I go if I wanted to give Lube Express feedback regarding their website ? If you wanted to leave feedback regarding our website or any other statements or concerns you can goto our Contact page and fill out the form. If you need immediate assistance please call one of our locations.
(5) Do you honor coupons from your website or only from the mail? We honor our coupons from both the website and the mail. You can also sign up to receive coupons by mail or from email at our Special Promotions page.
(6) What is the best way to contact Hometown Lube Express. Email or phone? If you need immediate assistance from Lube Express the best way to contact us is by phoning one of our locations directly. Other wise you can send an email directly by clicking email on the locations page or by filling out the contact form.
(7) Can I make an appointment for my car to done at a certain time of the day? Unfortunately our service requires that service any vehicle that comes without an appointment. This service makes it difficult to make service appointments and non-service appointments. Fortunately our service only takes 10 minutes to complete.
(8) What forms of payment are accepted at Lube Express? Hometown Lube accepts payment by cash, American Express, Visa, Mastercard and Discover.
(9) How is Galceran Auto and Electric affliliated with Hometown Lube ? Hometown Lube and Galceran Auto and Electric are owned by the same family. The Galceran family has been in the automotive industry for over 40 years servicing South Florida. Please visit the Galceran Auto Electric website for more information.
(10) How do you handle sensitive information such as my address or phone number? Hometown Lube handles all of your personal information is a security enabled computer system. We will not voluntarily give out your information unless you have specifically allowed us to do so.
(11) What vehicle types do you service? Hometown Lube  services all Domestic and Import model vehicles.
(12) If I need to speak with a Spanish-speaking associate do you offer this service? Our Lube Express locations all speak Spanish in order to better assistance our clients.
(13) If my vehicle needs some additional servicing that Lube Express suggested where do you recommend I take my vehicle? Lube Express recommends you contact Galceran Auto Electric for a Diagnostic Test. The address, phone number and website can be found on our Locations page.